first in line…

Work work work

I feel that the onus is now on me to address certain facts because sometimes ignorance really kills.

1) SMRT is not monopolising the transport network system in Singapore. There’s our “friendly” competitor, SBS Transit, whom recently have been aggressively expanding their bus and train operations to become more competitive. SBS Transit was recently awarded the rights to maintain and operate the Downtown Line; so SUPPLIES, LTA didnt give it to SMRT.

2) SMRT is not the sole operator for the train system. Yes we do maintenance and operation works for the NS line, EW line and Cirle line. But the NEL and the future Downtown line is on SBS Transit’s side. No monopoly; plenty of competition in terms of KPI.

3) A 5 mins train fault delay is not a long wait. Contrary to popular belief, we do not have technical officers at every stations. When a train fault occurs, they have a specific respond time(to go down to the fault area) to rectify everything and ensure that the system is running smoothly again. The crucial thing is not to rush them, because they do take all safety precautions into considerations; so that the train that you’ll be taking is perfectly safe to ride.

4) The more frequent train faults or delay doesnt mean SMRT is lazy or has become arrogant. The MRT system has been in operation for almost 25 years now. The aging infrastructure and technology adopted then means we are facing the challenge of obsolescence. If we run more trains(which we have been dutifully doing), there’ll be more stress on the rail network, for something that was only designed and built to cater to the crowd 25 years ago. There are many efforts being drawn to upgrade the system, but because maintainence works only happens during non-revenue hours from 1-4.30am everyday, there’s only so much we can change and upgrade.

5) The increase in fares doesnt mean SMRT wants to earn more profits and pocket it. Being in charge of operations and maintenance of the MRT system, which is aging significantly recently, there are many equipment and infrastructure to upgrade. Each specific project would be in monetary value of millions of dollars. And no, LTA does not sponsor us.

The limitations and challenges are endless. And so are people’s expectations. There’s so much more about the MRT system than meets the eye; and i’m appreciating the system so much more upon deeper understanding of the various mechanisms(as complicated as they can get).

It’s exceptionally heart breaking to see facebook comments by friends about how cross they are with SMRT’s service(only to probe further and realise they are only upset about a 5 min delay or the doors closing earlier or very minute things that really, makes them a petty person).

On a self declared mission to be the ambassador for the company and to correct people’s misconceptions.

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